Privacy Policy

1. Introduction

Mailxes ("we", "our", or "us") operates the Mailxes application and website at mailxes.web.id. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.

We are committed to protecting your privacy. We do not sell, rent, or trade your personal data to third parties.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name
• Email address
• Password (stored as a secure hash, never in plain text)

Usage Data

When you use Mailxes, we collect information about your activity within the application, including:

• Tasks you create and manage
• Goals and progress data
• Notification preferences
• Feature usage patterns (to improve the product)

Technical Data

We automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Access times and referring URLs

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Mailxes service
• Send transactional emails related to your account (verification, password reset, billing receipts)
• Send optional notifications you have enabled (daily plan reminders, weekly summaries)
• Improve and develop new features
• Monitor and prevent abuse or security threats
• Comply with legal obligations

4. Email Communications

We only send emails that are directly tied to your account and activity. These include:

• Account confirmation — when you sign up
• Password reset — when you request it
• Daily plan reminders — only if you enable this feature in your settings
• Weekly summaries — a recap of your week (can be disabled anytime)
• Billing receipts — when a payment is processed

We do not send marketing emails, newsletters, or cold outreach. We do not purchase or use third-party email lists. You can adjust or disable any notification at any time from your account settings.

5. Data Sharing

We do not sell your personal data. We may share limited data with trusted service providers who assist us in operating the service, such as:

• Cloud hosting providers — to store and serve the application
• Email delivery services — to send transactional emails
• Payment processors — to handle billing (we never store your full credit card information)

These providers are bound by contractual obligations to protect your data and only process it on our behalf.

6. Data Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit (TLS/SSL) and at rest
• Passwords are hashed using strong cryptographic algorithms
• Access to production systems is restricted and monitored
• We are SOC 2 Type II certified
• Regular security audits and vulnerability assessments

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

8. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of your personal data
• Correction — request correction of inaccurate data
• Deletion — request deletion of your data
• Portability — request your data in a portable format
• Objection — object to certain types of processing

To exercise any of these rights, contact us at help@mailxes.web.id.

9. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

• Contractual necessity — to provide the service you signed up for
• Legitimate interest — to improve our service and prevent fraud
• Consent — for optional features like daily reminders

10. Cookies

We use cookies to:

• Essential cookies — maintain your login session and preferences
• Analytics cookies — understand how the service is used (anonymous, aggregated data only)

We do not use cookies for advertising or tracking across other websites. You can disable cookies in your browser settings, though this may affect the functionality of the service.

11. Children's Privacy

Mailxes is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the application. Continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: help@mailxes.web.id